Return Policy

Effective date: 14 August 2026

At Zaira Jewelery, your satisfaction is important to us. This Return Policy is primarily governed by UK consumer law. Customers in Ireland and other European Union countries also retain the mandatory consumer protections applicable in their country of residence.

Nothing in this policy limits or excludes your statutory consumer rights.

1. UK 14-Day Right to Cancel

If you are a UK consumer purchasing online, you generally have the right to cancel an eligible order without giving a reason.

You must notify us within 14 days after the day you, or a person nominated by you, receives the goods.

If an order contains multiple items delivered separately, the cancellation period ends 14 days after the final item is received.

To cancel, email:

zairajewelery@gmail.com

Please include your name, order number and a clear statement confirming that you wish to cancel your order.

After notifying us, you must return the goods within a further 14 days.

2. Irish and EU Right of Withdrawal

Consumers in Ireland and other European Union countries generally have the right to withdraw from an eligible online purchase without giving a reason.

You must notify us within 14 days of receiving the goods and return them within a further 14 days after notifying us.

Nothing in this policy removes any mandatory consumer protection available under the law of your country of residence.

3. Condition of Returned Items

You may inspect an item as you reasonably would in a physical shop.

Returned items should be:

• Unused and unworn

• In their original condition

• Returned with their tags, accessories and original packaging, where reasonably possible

• Securely packaged to prevent damage during transit

We may make a lawful deduction from your refund if an item’s value has been reduced because it was handled beyond what was reasonably necessary to inspect its nature, characteristics and condition.

Missing or damaged packaging will not automatically remove your statutory rights. However, a lawful deduction may be made if this reduces the value of the item.

4. Earrings and Hygiene-Sensitive Products

For hygiene and health-protection reasons, earrings cannot be returned or exchanged once their hygiene seal or sealed protective packaging has been opened, removed, broken or damaged after delivery.

To qualify for a change-of-mind return, earrings must remain:

• Unused and unworn

• Completely sealed

• In their original protective packaging

• With the hygiene seal fully intact

This restriction does not apply where the earrings are faulty, damaged upon arrival, unsafe, incorrectly supplied, not as described or otherwise do not conform to the contract.

5. Other Exceptions

The statutory right to cancel or withdraw may not apply to:

• Personalised or custom-made jewellery

• Goods made to your specifications

• Sealed hygiene-sensitive products once unsealed after delivery

• Goods that have become inseparably mixed with other items

• Other products excluded under applicable law

These exceptions do not remove your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

6. Statutory Refunds

For an eligible statutory cancellation, we will refund:

• The purchase price of the returned goods

• The cost of our least expensive standard delivery option, where applicable

If you selected a more expensive delivery method, we are not required to refund the additional cost above our standard delivery charge.

Refunds will be issued without undue delay and no later than 14 days after:

• We receive the returned goods; or

• You provide acceptable evidence that the goods have been returned, if earlier

We may withhold the refund until we receive the goods or acceptable evidence that they have been returned.

Refunds will normally be issued to the original payment method. We do not charge restocking fees when customers validly exercise their statutory cancellation rights.

7. Return Delivery Costs

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless:

• The item is faulty, damaged, incorrect or not as described

• We have agreed to cover the cost

• Applicable law requires us to cover it

We strongly recommend using a tracked delivery service and retaining proof of postage.

8. Our Extended 30-Day Returns Policy

In addition to your statutory rights, we offer an extended returns period of 30 days from the date of delivery for eligible products.

For returns requested after the statutory 14-day notification period but within 30 days of delivery:

• Items must be unused, unworn and in their original condition

• Original tags, accessories and packaging must be included

• Return delivery costs are the customer’s responsibility

• Original delivery charges are non-refundable

• Personalised and custom-made products are excluded

• Earrings and hygiene-sensitive products must remain unopened and fully sealed

Once we receive and inspect the returned item, approved refunds will normally be processed within 5–7 business days.

This extended policy is offered in addition to your statutory rights and does not replace or restrict them.

9. Faulty, Damaged or Incorrect Items: UK Customers

Under the Consumer Rights Act 2015, goods supplied to UK consumers must be:

• Of satisfactory quality

• Fit for their intended purpose

• As described

• In conformity with the contract

If an item does not meet these standards, you may be entitled to:

• Reject it and receive a refund, normally within 30 days

• A repair or replacement

• A price reduction

• A final right to reject it and receive a refund

The appropriate remedy will depend on the circumstances.

We will cover reasonable return costs for products that are faulty, damaged upon arrival, incorrect or not as described.

10. Faulty or Non-Conforming Items: Irish and EU Customers

Consumers in Ireland and other EU countries benefit from a minimum two-year legal guarantee for faulty or non-conforming goods. Some countries may provide additional protection.

Depending on the circumstances and applicable law, you may be entitled to:

• Repair

• Replacement

• A proportionate price reduction

• Termination of the contract and a refund

These remedies will be provided free of charge where required by law, including reasonable return costs.

11. Reporting a Problem

If an item is faulty, damaged, incorrect or not as described, contact us as soon as possible at:

zairajewelery@gmail.com

Please provide:

• Your name

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging, where relevant

Please keep the product and its packaging while we review your request.

12. Cancellations Before Dispatch

You may request to cancel an order before dispatch by emailing zairajewelery@gmail.com.

If we can cancel the order before dispatch, we will issue a full refund to your original payment method.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If the order has already been dispatched, you may exercise your applicable cancellation or return rights.

Personalised or custom-made orders may not be cancellable once production has started, subject to your statutory rights.

13. Return Instructions

Before returning an item, email zairajewelery@gmail.com to request instructions and confirm the correct return address.

All returns must:

• Be securely packaged

• Include your name and order number

• Be sent to the return address provided by us

• Be returned using an appropriate postal or courier service

We strongly recommend using a tracked service and keeping your proof of postage until your refund has been completed.

Please do not send an item to an address displayed on its original packaging without first confirming the correct return address with us.

14. Exchanges

Exchanges are subject to product availability.

We may ask you to return the original item and place a new order. Earrings and other hygiene-sensitive products cannot be exchanged after their protective seal or packaging has been opened or damaged.

This does not affect your rights concerning faulty, damaged, incorrect or misdescribed products.

15. Contact Us

For questions about returns, refunds or your consumer rights, please contact:

Zaira Jewelery
Email: zairajewelery@gmail.com