Shipping Policy
Effective date: 14 August 2026
Welcome to Zaira Jewelery. We understand how important it is to receive your order promptly, and we aim to process and dispatch all orders as efficiently as possible.
Zaira Jewelery is based in the United Kingdom. We primarily deliver within the UK and also offer shipping to Ireland, the European Union and selected international destinations.
Shipping Charges
Available delivery options and charges are calculated based on your destination and displayed at checkout before you complete your purchase.
Any estimated processing and delivery times are provided as guidance. Delays may occasionally occur because of courier disruption, customs processing, severe weather, seasonal demand or other circumstances outside our reasonable control.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and UK bank holidays.
Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking details will be included where a tracked service is available.
Tracking information may take up to 24 hours after dispatch to become active.
Processing times are separate from estimated delivery times.
United Kingdom Delivery
Estimated delivery time:
2–5 business days after dispatch
This estimate applies to most UK addresses. Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote locations may take longer.
Orders delivered within the United Kingdom will not normally incur additional customs duties. Any applicable VAT will be included or displayed at checkout where required.
Ireland and European Union Delivery
Ireland
Estimated delivery time:
4–8 business days after dispatch
Other European Union Countries
Estimated delivery time:
4–8 business days after dispatch
Delivery times may vary depending on the destination, local postal service and customs processing.
Because orders are dispatched from the United Kingdom, customers in Ireland and other EU countries may be required to pay import VAT, customs duties or courier handling fees unless checkout expressly confirms that these charges are included.
International Delivery
Estimated delivery time:
7–14 business days after dispatch
International delivery is available only to the destinations shown at checkout.
Delivery times vary depending on the destination, courier service and customs procedures. Some international deliveries may take longer than the estimated period.
Customs Duties and Import Charges
Orders delivered outside the United Kingdom may be subject to:
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Import VAT
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Customs duties
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Courier administration or handling fees
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Other charges imposed by the destination country
Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.
Zaira Jewelery does not control these charges and cannot confirm their amount before delivery. We recommend contacting your local customs authority for further information before ordering.
If you refuse a parcel because of unpaid customs charges, any refund will be handled in accordance with applicable law. Where permitted, reasonable costs incurred because of the refusal may be deducted from the refund.
Delivery Timeframes
Unless we agree to a different delivery period with you, we will deliver your order without undue delay and within 30 days after the contract is formed, as required by applicable UK consumer law.
Different timeframes may apply to preorder products where an estimated processing or delivery period was clearly displayed and agreed before purchase.
If we become aware of a significant delay, we will contact you as soon as reasonably possible.
If delivery by a particular date was essential and agreed in advance, or if we fail to deliver within an additional reasonable period provided by you, you may have the right to cancel the order and receive a refund.
Preorders
Preorder products are not immediately available for dispatch.
The estimated processing or dispatch period will be displayed on the relevant product page. Any stated preorder date is an estimate unless we expressly agree to a fixed date.
If your order contains both preorder and in-stock products, we may dispatch the entire order once all items are available. If you require the available products sooner, we recommend placing a separate order.
Delivery Addresses
You are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact us immediately at zairajewelery@gmail.com. We will try to correct the address, but we cannot guarantee that changes will be possible after an order enters processing or has been dispatched.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. If an order is returned to us for this reason, additional delivery charges may apply before it can be resent.
This does not affect your rights where the delivery problem was caused by us or a delivery provider acting on our behalf.
Tracking and Delivery Updates
Where tracking is available, you are responsible for monitoring the tracking information and any delivery notifications provided by the courier.
A tracking update marked “delivered” does not automatically remove our responsibility if you have not received the parcel. Please check:
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Around your property
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With other members of your household
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With neighbours
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With your building’s reception or concierge
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Any safe place identified by the courier
If the parcel still cannot be found, contact us promptly so that we can investigate.
Missed or Failed Deliveries
If nobody is available to receive the parcel, the courier may:
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Attempt delivery again
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Leave the parcel in an agreed safe place
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Deliver it to a neighbour
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Take it to a collection point
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Return it to us
Please follow the courier’s instructions to rearrange delivery or collect the parcel within the specified period.
If a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, we will contact you. Additional delivery charges may apply if you request that the order be resent.
Lost, Damaged or Missing Orders
Zaira Jewelery remains responsible for your order until it is delivered to you or to a person you have identified to receive it, except where you independently arrange delivery through a carrier that we did not offer.
If your order arrives damaged, contains missing items or has not arrived within the expected period, contact us at:
Please provide:
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Your name
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Your order number
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Tracking information, where available
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A description of the problem
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Photographs of the product and packaging, if damaged
Please retain the product and all original packaging while we investigate.
We may contact the courier and ask you to assist with the investigation. Depending on the circumstances and your statutory rights, we will arrange an appropriate remedy, which may include a replacement or refund.
You are not required to resolve a loss or transit-damage claim directly with a courier selected by us.
Returns
For information about cancellations, returns, refunds and exchanges, please refer to our Return Policy.
Contact Us
For questions about delivery or assistance with an order, please contact:
Zaira Jewelery
Email: zairajewelery@gmail.com
We aim to respond within 24–48 hours.
Thank you for supporting Zaira Jewelery. We truly appreciate your business and look forward to delivering pieces you will love. ✨